FAQ | Frequently Asked Questions
1 - How can I track my order?
After purchase, you will receive an email with feedback and/or the tracking number to follow the delivery status.
2 - What payment methods are accepted?
We accept major payment methods, including credit cards, PayPal, MB WAY, and bank transfer.
3 - How long does delivery take?
The delivery time for mainland Portugal is 2 to 5 business days, and for Spain, it is 3 to 7 business days. You will receive an email notification once your order has been shipped.
4 - Can I return or exchange a product?
Yes. We accept returns or exchanges within 30 days of receiving your order, if the products are in the same condition they were delivered in. To start the process, please contact us via email at info@mor-electric.com (for more details, please read the returns and refund policy).
5 - How can I contact customer support?
You can contact our customer support via the website chat, by email at info@mor-electric.com, or by phone at 224 809 584. We are available from Monday to Friday, from 9:00 AM to 6:00 PM.
6 - Do the products have a warranty?
Yes, all our products come with a 3-year warranty, covering manufacturing defects or malfunctions that are not the result of misuse, normal wear and tear, or adverse conditions. If you have any issues with a product during this period, contact us via info@mor-electric.com for assistance.
7 - Can I modify or cancel my order?
If you need to modify or cancel your order, please contact us as soon as possible via email at info@mor-electric.com. If the order has not yet been processed, we will do our best to fulfill your request.
8 - Are prices inclusive of VAT?
Yes, the prices displayed on our website include VAT, calculated according to the legal rate in effect.
9 - Do you offer promotions or discounts?
Yes! We occasionally offer exclusive promotions and discounts. Subscribe to our newsletter to stay informed about the best offers.
10 - Are my details safe when purchasing from your store?
Yes, protecting your data is a priority for us. We use advanced encryption technologies to secure your personal and payment information (for more details, please read our privacy policy).